Learner agreement (terms and conditions)

About this agreement

This agreement is between you and Changing Lanes Limited (company number [to be confirmed: company number], registered office [to be confirmed: registered office address]). It applies when you accept a place on a Changing Lanes training programme. Your offer letter or quote — which sets out your pathway, dates, location and, if you are paying, the price — forms part of it. If your offer and this agreement differ, your offer applies. Please also read the Learner code of conduct, the Fees, payment and refund policy and the Privacy notice for applicants and learners.

UK Provider Reference Number: [to be confirmed: UK Provider Reference Number (UKPRN), if held]. Training site: [to be confirmed: training site and yard address].

What we will provide

• the training programme described in your offer for your licence pathway (Category C, direct C+E, or C then C+E), including online lessons and knowledge checks, classroom sessions, off-road and on-road practical training and mock drives;
• guidance on, and help with, the medical and provisional licence process;
• booking of the official DVSA tests in your plan (the theory tests, the Driver CPC case study and practical demonstration, and the off-road and on-road driving tests) when you are ready and eligible;
• a named contact, reasonable adjustments where needed (Reasonable adjustments policy), and safeguarding support (Safeguarding policy);
• if you complete every requirement, a Changing Lanes certificate (Certificate and verification terms);
• if you choose, support to find work through our free jobs service (Work-seeker terms).

We will provide the training with reasonable care and skill, by suitably qualified and experienced staff, as the Consumer Rights Act 2015 requires.

What we cannot promise

• Passing tests. Official tests are conducted and decided by DVSA, not by us. We cannot guarantee a pass or a test date — DVSA sets test availability.
• A licence. Completing our programme does not itself give you a licence. Your licence entitlement comes from DVSA/DVLA when you pass every required test and meet the medical and other legal requirements.
• A job. We help you find work, but employers decide whom to hire.
• Our certificate is not a licence. It records completion of the Changing Lanes programme. It does not replace a DVLA licence, a Driver CPC card or an awarding-body qualification.

Funded places

If your place is funded (for example through a Skills Bootcamp or the Adult Skills Fund), the following also applies:

• A funded place exists only where we hold, or deliver under, an approved funding contract or subcontract, and only after the funding body's eligibility rules have been checked and a member of our staff has confirmed your eligibility. Our funding arrangements: [to be confirmed: funding contract or subcontract (funding body, lead provider and contract reference)].
• You will not be charged for any element of a Skills Bootcamp. We will not ask you to pay a course fee or a deposit that the funded place covers.
• The funded offer normally includes the medical, the provisional licence process, the official tests in your plan and one resit per test. Any further attempt after a second fail or a missed test is reviewed by a member of staff; it is not covered by the funded place and whether and how it is paid for will be agreed with you in writing before anything is booked — [to be confirmed: policy for further resits on a funded place].
• The funding body requires evidence of your eligibility, attendance, progress and outcomes (including whether you move into work within six months of finishing). You agree to provide the evidence we ask for, and understand we share it with the funding body under its privacy notice.
• Funding rules can change or a contract can end. If that affects your place we will tell you as soon as we can and explain your options.

Paying privately or sponsored by an employer

If you pay for your training yourself, the price, what it includes and the payment dates are in your quote or invoice, and the Fees, payment and refund policy applies. Prices include VAT where VAT applies ([to be confirmed: VAT registration number (or confirmation the company is not VAT registered)]). There are no hidden or extra mandatory charges: anything you must pay is shown in the total price before you agree. If an employer is paying for you, the employer's contract with us sets the price; you will not be asked to pay it.

Your right to cancel (private-pay learners)

If you agreed to your training online, by phone or away from our premises, the Consumer Contracts Regulations 2013 give you 14 days from the day you accept your place to cancel without giving a reason.

• To cancel, tell us clearly — email [to be confirmed: complaints email address], write to [to be confirmed: postal address for letters and rights requests] or use the contact form. You can use the model cancellation form on Fees, payment and refund policy but you do not have to.
• We will refund everything you paid within 14 days of your cancellation, using the same payment method.
• Starting within the 14 days. We will only start your training (or book anything for you) during the cancellation period if you expressly ask us to, by ticking the separate "start early" box in your learner portal. If you then cancel within the 14 days, you pay only for the training provided up to when you told us, in proportion to the whole course, and we refund the rest. If the whole service has been fully provided within the 14 days at your request, you lose the right to cancel — we will remind you of this when you ask.
• These rights are in addition to your other legal rights.

Attendance and progress

You agree to attend sessions on time, complete online lessons and knowledge checks, and tell us as soon as possible if you cannot attend. We record attendance; completion requires every required lesson and assessment and attendance at or above the course threshold ([to be confirmed: attendance threshold — working rule 80%, Q-012]). Authorised absences (for example illness or an emergency you tell us about) do not count against you. If you fall behind we will contact you to agree a plan; the platform sends reminders if you have not been active for a few days.

Practical training and safety

You must follow the Health and safety summary for training and every instruction from an instructor, hold the provisional entitlement required, be fit to drive (no alcohol or drugs, adequately rested), and wear any protective equipment we ask for. No on-road training or mock drive takes place until a named instructor has recorded a practical safety sign-off. An instructor may stop a session if it is unsafe to continue.

Tests, fees and resits

Staff book official tests with DVSA when you meet the conditions for each test (for example a valid provisional entitlement, a passed mock drive before the on-road test, and a valid theory certificate). Official test fees are set by DVSA. For a funded place they are covered as described above. For a private-pay place, which test fees and resits are included is shown in your quote. If you miss a test without giving DVSA the required notice (at least three clear working days) the fee is usually lost. On a private-pay place, if a replacement test is needed because you missed a test for a reason within your control without telling us, we may ask you to pay the replacement DVSA fee — we will always explain first and you can challenge it through our Complaints policy and procedure. On a funded place you are never charged; a missed test is reviewed by staff as described above.

Conduct

You agree to follow the Learner code of conduct and the Acceptable use policy. Serious or repeated breaches may lead to suspension or ending this agreement, after we have heard your side (except where immediate suspension is needed for safety).

Withdrawing or pausing

You can withdraw at any time by telling us. After the 14-day cancellation period, refunds for private-pay learners follow the Fees, payment and refund policy. If you need to pause (for example for health or caring reasons) talk to us — we will try to move you to a later cohort where the funding rules and availability allow.

If we need to change or cancel

We may make reasonable changes to timetables, instructors, vehicles or venues. If we must make a significant change (for example cancelling a cohort or changing the location substantially), we will tell you as early as possible and offer an alternative; if you do not accept it, you can end the agreement and (if you paid) receive a refund for anything not provided.

Ending the agreement

We may end this agreement if you seriously or repeatedly break it or the code of conduct, provide false information or evidence, or if you no longer meet the legal requirements to train (for example a medical outcome or licence issue). We will tell you why in writing. If you paid, we will refund the fee for training not yet provided, less any reasonable costs we have already incurred and cannot recover.

Your information

How we use your information is explained in the Privacy notice for applicants and learners. We record which version of this agreement you accepted and when.

Complaints and appeals

Please tell us if you are unhappy — see the Complaints policy and procedure. To challenge an assessment decision use the Assessment appeals policy. For a funded place you may also be able to escalate to the funding body or lead provider once our process is complete.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or failing to use reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not allow us to exclude, and nothing in this agreement affects your statutory rights. We are not responsible for delays or losses caused by DVSA or DVLA (for example test availability or processing times), or by events outside our reasonable control, but we will tell you and do what we reasonably can to reduce the effect.

General

This agreement is governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in your home courts if you live in Scotland or Northern Ireland. If any part of this agreement is found to be unenforceable, the rest still applies.

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