Legal
Legal documents
Our terms, privacy notices and policies — what we do with your information, what you can expect from us and how to raise a concern.
Draft for legal review
About us
| Detail | Value |
|---|---|
| Legal name | Changing Lanes Limited |
| Trading name | Changing Lanes |
| Company number | [to be confirmed: company number] |
| Place of registration (for example England and Wales) | [to be confirmed: place of registration (for example England and Wales)] |
| Registered office address | [to be confirmed: registered office address] |
| VAT registration number (or confirmation the company is not VAT registered) | [to be confirmed: VAT registration number (or confirmation the company is not VAT registered)] |
| ICO data protection fee registration number | [to be confirmed: ICO data protection fee registration number] |
| General enquiries email address | [to be confirmed: general enquiries email address] |
Using this website
- Website terms of use
The rules for using this website and what you can rely on.
Version 1.0 ·
- Acceptable use policy
What you must not do in the portals, messages, uploads, adverts and problem reports.
Version 1.0 ·
- Cookie policy
Every cookie and storage item this site uses, and how to change your choice.
Version 1.0 ·
- Accessibility statement
How accessible this site is, known issues and how to ask for another format.
Version 1.0 ·
- Vulnerability disclosure policy
How to report a security weakness to us safely, and what we promise in return.
Version 1.0 ·
Privacy and your data
- Privacy notice
Who we are, what we collect, why, who we share it with, how long we keep it and your rights — with a summary first.
Version 2.0 ·
- Privacy notice for applicants and learners
How we use your information from application to certificate and job support.
Version 1.0 ·
- Privacy notice for employers and their staff
How we use the details of employer contacts, and what employers may do with candidate details.
Version 1.0 ·
- Privacy notice for work-seekers using the jobs service
How your job profile is shared with employers, matching, and your choices.
Version 1.0 ·
- Privacy notice for website visitors
Forms, cookies, analytics, error monitoring and problem reports.
Version 1.0 ·
- Privacy notice for staff and job applicants
How we use the information of people who work for, or apply to work for, Changing Lanes.
Version 1.0 ·
- Automated processing and AI notice
What the platform works out automatically, what it never decides, and how a person reviews it.
Version 1.0 ·
- Your data rights and how to use them
Access, correction, erasure, restriction, objection and portability — and our timescales.
Version 1.0 ·
- Data retention schedule
How long we keep each kind of record, generated from the rules the software enforces.
Version 1.0 ·
- Processors we use
The service providers that handle personal data for us, where and under what safeguards.
Version 1.0 ·
- Data protection policy (summary)
The internal rules our staff follow when handling personal data.
Version 1.0 ·
- Information security policy (summary)
How we protect the platform and the information in it.
Version 1.0 ·
- Marketing and communications preferences
When we send marketing, how consent works and how to unsubscribe.
Version 1.0 ·
- Employer data sharing agreement
The terms on which we share candidate details with employers (both of us as independent controllers).
Version 1.0 ·
Learners and applicants
- Learner agreement (terms and conditions)
The agreement between you and Changing Lanes for training, on a funded place or paying privately.
Version 1.0 ·
- Fees, payment and refund policy
What is charged, when, how to pay, your 14-day cancellation right and refunds.
Version 1.0 ·
- Learner code of conduct
What we expect from learners in the classroom, the yard, on the road and online.
Version 1.0 ·
- Assessment appeals policy
How to ask for an assessment decision to be reviewed.
Version 1.0 ·
- Reasonable adjustments policy
How to ask for changes that remove barriers for disabled people and others with support needs.
Version 1.0 ·
- Health and safety summary for training
Keeping everyone safe in the classroom, the yard and on the road.
Version 1.0 ·
- Certificate and verification terms
What a Changing Lanes certificate is (and is not) and how verification works.
Version 1.0 ·
Employers and work-seekers
- Employer terms of business
Terms for employers who post vacancies and receive introductions of drivers (permanent recruitment).
Version 1.0 ·
- Work-seeker terms
What the jobs service does for you, free of charge, and how introductions work.
Version 1.0 ·
Complaints, safeguarding and how we work
- Complaints policy and procedure
How to complain, our timescales and where to go if you are not satisfied.
Version 1.0 ·
- Safeguarding policy
How we protect learners and others from harm, and how to raise a concern.
Version 1.0 ·
- Prevent duty policy
How we help protect people from being drawn into terrorism.
Version 1.0 ·
- Equality, diversity and inclusion policy
Our commitment to fair treatment under the Equality Act 2010.
Version 1.0 ·
- Whistleblowing policy
How staff and contractors can raise concerns about wrongdoing, and the protection they have.
Version 1.0 ·
- Anti-bribery and anti-fraud policy
Zero tolerance of bribery and fraud, including funding fraud.
Version 1.0 ·
- Modern slavery statement
A voluntary statement of the steps we take against slavery and human trafficking.
Version 1.0 ·
Change your cookie choice on the cookie settings page. Security researchers: vulnerability disclosure policy.